Studio Policies & FAQ’s

  • Reservations

    Advance registration is recommended for all classes, walk-ins will be accepted if a class has spaces open.

    Our booking window opens 30 days in advance - our classes often fill up and book at least a week ahead of time, so advance registration is the best way to guarantee a spot!

    All class packages, drop-in, memberships, etc allow you to book at both studio locations.

    We know that parking can be difficult in Fairmount for both locations. If you have any issues finding parking, or arrive to Parrish past the 5 minute grace period, please email us at info@lumosfitness.com and we will return the pass back to your account for future use.

  • Waitlists

    Some classes book up further in advance, and we suggest adding yourself to the waitlist if you are interested in attending. By signing up for the waitlist, you are committed to attending if a spot opens up for you.

    Clients are moved off of the waitlist in the order from which they were added to it.

    The waitlist moves automatically when someone cancels out of a roster, and will keep moving people in until 60 minutes prior to a class starting. We see the most cancellations in the couple hours before a class starts.

    If you are moved in from the waitlist, you are responsible for attending or canceling. When you are moved into the class from the waitlist, you will receive an email or text notification that you have been moved in.

  • Waitlists Part 2

    Waitlist Info for 7 AM Classes : Since so many people cancel late at night or no-show in the morning, we’re adjusting the waitlist for our 7 AM classes ONLY to cut off at 9 PM the night before. The waitlist will NOT move anyone in beyond 9 PM the night before. Any cancellations from 9 PM or beyond will just open up spots directly onto the roster!

    If you do not want to remain on the waitlist, you can remove yourself at any time. There is NO penalty to remove yourself from the waitlist, and removing yourself from the waitlist will return the pass back to your account automatically.

  • Late Arrivals

    At both of our locations, we have a strict 5 minutes grace period. This is so all attendees have the best experience possible without disruptions.

    We kindly ask that you respect the safety of your workout, and both our instructors and other clients, by showing up on time for your classes. We thank you for your understanding.

    At Parrish Street, the door will be locked 5 minutes past the start time. If you arrive and the door is locked, we cannot interrupt class to let you in.

    If you arrive more than 5 minutes after a class has started you will not be able to enter, no exceptions.

  • Cancellation & No-Show Policy

    Class cancellations will be honored up to eight hours in advance and the Class Credit will be returned to your account for use at a future date.

    Any Late Cancels (within eight hours) will not be eligible to have the class credit returned to your account.

    At the present time, we do not charge fees for late cancellations.

    As of January 1, 2023, No-Shows will lose the class credit, and will further be charged a $5 fee.

    Fees are charged automatically via Momence to the credit card on file. Please make sure you have checked in with the front desk or via the iPad. It is the client’s responsibility to let the studio know if they were marked as a no-show by accident. If you attended class and did not check in and were charged a fee, please reach out to info@lumosfitness.com.

  • Workshop & Event Cancellations

    In order to cancel and receive either a credit to your Momence account or a credit card refund, you will need to cancel 72 hour prior to the workshop or special event. Any cancellations after within 72 hours will be considered a late cancel and will result in forfeiture of workshop fee paid, however if we fill your spot with another paying student, we will credit your Momence account for the amount you paid.

    In the event that a workshop needs to be rescheduled or cancelled, you will be notified via email prior to the event happening. If it is within 24 hours of the workshop, we will notify with a phone call and/or voicemail.

  • Class Package Expirations

    Class packages must be used in their entirety within the designated time period, or remaining classes will be forfeited. Please note our standard class packages expire as follows:

    Single Drop-In Classes & New Client First Classes expire 6 Months from date of purchase

    5 Class Packages expire 90 days from date of purchase

    10 Class Packages expire 120 days from date of purchase

  • Location Mix Ups

    Now that we have two locations, we know the inevitable will happen - you might book a class at Parrish Street, but booked it for Green Street by accident, and show up at the wrong location for the wrong class. It happens! In those situations, we’ll be happy to early cancel you out of the wrong class and put the credit back into your Momence account for future use.
    Due to the distance between the two studios, if you go to the wrong location and walk over to the right location and are more than 5 minutes late to class, we cannot allow you in. Our grace period is 5 minutes, and we ask that everyone kindly respect that!

  • Consent Coasters

    Whether to correct form to prevent an injury, or to deepen or amplify the depth of your postures, hands-on assists can be both helpful and beneficial to your practice. Nevertheless, students have the right and the option to choose "yes " or "no " to hands-on adjustments and assists during every single pose.

    At Lumos, we utilize Consent Coasters - coasters that have “yes please” on one side, and “no thanks” on the other. In our yoga classes, you’ll take a coaster with you to your mat, and decide when and if you would like hands-on assists. This way, you can focus on your workout, without worrying about unwanted attention. Get out of your head, and into your body, fully on your own terms.

What should I wear and bring?

  • Yoga

    Wear clothes you are comfortable in and that you can move in! No shoes - barefoot or socks.

    Complimentary mats are available for use, but we strongly suggest bringing your own mat. Props are provided

    For Restore & Yoga Nidra - please bring your own blanket. Bolsters and other props are provided.

  • Barre

    We recommend moisture wicking fabrics, and wearing full or capri-length pants or leggings.

    Grip socks are required. We have a selection for sale at the studio. Grip socks help you hold positions by gripping the floor for better traction and stability.

    Barre mats and props are provided.

  • Yoga Sculpt

    Wear clothes you are comfortable in and that you can move in! No shoes - barefoot or socks.

    Complimentary mats are available for use, but we strongly suggest bringing your own mat. Props are provided

  • Pilates

    Wear clothes you are comfortable in and that you can move in! No shoes - barefoot or socks.

    Bring a Yoga Mat, or use one of our Pilates mats. Props are provided.

  • The Works

    Wear clothes you are comfortable in and that you can move in! No shoes - barefoot or socks.

    Bring a Yoga Mat, or use one of our Pilates mats. Props are provided.

  • Its LIIT

    We recommend moisture wicking fabrics, and wearing full or capri-length pants or leggings - not shorts, to prevent the props used in class from rubbing against bare skin. This class may be done in sneakers or in socks.

    Please help us keep our floors clean and bring an extra pair of indoor-only shoes for this class.

    Barre mats and props are provided.

General Etiquette

Cell phones are not permitted in studios while class is in session. We recommend leaving them in lockers where they are secure. It is a distraction to your fellow class attendees if a cell phone goes off in class. 

Please do not bring any food or drink other than water into the studios.

Please arrive on time and respect our 5 minute grace period. 

Please be respectful to our staff and the other people taking classes. We are committed to providing a welcoming, safe space for people of all fitness levels, and of all backgrounds, races, ages, shapes and sizes, and sexual orientations. 

We thank you for supporting and practicing with us.